New Patient Information

If you need an appointment urgently, please ring us early in the morning or book online if you are trying to contact us outside of surgery opening hours. This will enable us to prioritise your treatment and address you problems efficiently. Alternatively for non-urgent cases you could request an appointment by using the e-mail link on the top right hand side of your screen. We will try to match your request if you enclose in your e-mail some dates and times that are convenient for you. You will need to enclose your full name, address and telephone number.

We do not "Double-Book" appointments as we know your time is precious and we will do our best to be waiting for you at your booked time. You will understand that the inevitable flip side of the deal is that we do expect 24 hours notice if you cannot attend. Failing to comply with this will incur a charge for lost surgery time as we could have been helping other patients during that appointment.

The practice is located within a 2 minutes walk from the city centre and the bus station. The Canterbury East train station is approximately 10 minutes walk away. Dover Street is the parallel road behind the Odeon cinema and we are next to the Il Posticino restaurant. If you are arriving by car then we have a large public car park immediately opposite the surgery. If you are not familiar with the Canterbury traffic and are arriving during the morning or evening rush hour, please take the rather heavy traffic into consideration when you plan your trip.